Terms of Service

1. Owner-to-owner listings

CUPRA Tribe EG takes no commission on community members’ owner listings or sales. This service is exclusively for verified community members selling personal items. Business and non-member sellers may request a business account; publication and commercial terms require separate review.

When this service is available, verified community members may submit up to five concurrent free listings for their own pre-owned parts or accessories. Each listing lasts 30 days from submission, may contain up to ten photos and requires review before publication. Editing a published listing returns it to review without extending its expiry.

Describe condition, compatibility, defects and price accurately. List only items you own and can lawfully sell; no stolen, counterfeit, unsafe or prohibited goods, spam, impersonation or business advertising through owner accounts. Use photos you have permission to publish and remove personal details.

The seller’s supplied contact number appears on an approved public listing. Buyers and sellers arrange inspection, payment and handover directly. CUPRA Tribe EG does not collect resale payments or guarantee an item’s authenticity, safety or compatibility. Moderation is not certification. Report concerns to hello@cupratribe-eg.com. Applicable legal rights remain unchanged.

2. Operator and scope

These terms apply to the CUPRA Tribe EG website, community merchandise and membership services operated by Ahmed El-Mansy in Egypt. We are an independent owners community, not the CUPRA manufacturer or an authorised dealer. Brand names and manufacturer marks belong to their respective owners.

By using our services or placing an order, you agree to the relevant terms presented to you. If you do not agree, do not place an order or use the affected service. These terms do not waive mandatory consumer or data-protection rights.

3. Eligibility, accounts and acceptable use

You must have legal capacity to enter into the transaction, or appropriate permission from a legally responsible adult. Provide accurate contact, vehicle and order information. Ownership verification and published product eligibility requirements apply to owner-only benefits.

Keep sign-in credentials and card-activation links private. Notify us of unauthorised use. Do not impersonate others, submit false ownership evidence, publish someone else’s private information, send spam, interfere with the website or attempt unauthorised access.

4. Products, prices and order confirmation

All community products are made to order. Your product description and accepted order specify the materials, quantities, sizes and personalization you are buying. Product images are mockups checked against approved manufactured samples. They represent the supplied design and product; screen color rendering may differ. This does not limit your rights if goods are defective or do not match their agreed description.

Prices are in Egyptian pounds. Shipping is quoted separately for your delivery address and confirmed with you before dispatch. The product total excludes shipping. Any additional charge requires your agreement. Review the order and preparation information before paying.

Submitting an order acknowledges your request; it does not confirm payment, card activation or dispatch. If a price or availability error prevents fulfillment, we contact you to agree a correction or cancellation and refund any affected payment. We do not impose a different amount without agreement.

5. Customization and included engraving

Customization is open to everyone and can be requested for any product, subject to feasibility review. Standard customization starts at EGP 150 per physical item, including repeated items using the same design. Extensive changes are quoted separately. The customization fee is included in the item amount used to calculate its applicable Mix & Match or Tribe Share discount. Existing product eligibility and quantity rules still apply; shipping is excluded.

The accepted quote in your account request records the products and quantities, scope, itemized customization fees, applicable discounts, included revision rounds, deposit, balance and cancellation terms. For a design brief, three concepts are included per product; supplied artwork receives a feasibility review and production proof. Use only text, drawings and artwork you have the right to supply.

Design work begins after the agreed deposit and customization fee have been verified. The deposit is credited once toward the agreed total. Production requires approval of the exact proof and verified full payment. WhatsApp may be used for coordination; the account request records the agreement.

Personalized keychain laser engraving already included in its product price does not incur the standard customization fee. Customization does not grant community membership or waive card-verification requirements. Cancellation charges follow the accepted quote and applicable rights; there is no blanket waiver for faulty work or incorrect goods.

6. Payment, expiry and order changes

Standard checkout orders have a payment window of 48 elapsed hours from their recorded creation time, including weekends. Your order displays the exact deadline in Cairo time. Pay through InstaPay using the instructions in your order, check the recipient and upload the successful-transfer evidence in its account request. Never send bank passwords, payment PINs or one-time banking codes.

An unpaid order expires after its payment window. Evidence submitted before the deadline remains under review until we check it; uploading evidence does not itself confirm payment. If you have paid but missed the deadline to upload evidence, or an order has expired while a transfer needs checking, open a support request from your account with the order code and evidence. We review the transfer and update the order status manually; support submission does not automatically confirm payment or reinstate an order.

Customization deposits and later balances follow the accepted quote and recorded due dates. A verified payment is not forfeited because an order reservation expires.

Before transferring money or uploading evidence, you may place a new order with corrected details and leave the previous unpaid order to expire at its own deadline. A new order does not immediately cancel the old one. If you have transferred money, uploaded proof or received payment confirmation, contact us through the original request or account support before placing another order. We confirm any adjustment, payment allocation or cancellation there. Changes after design approval or production has started depend on feasibility and applicable rights.

7. Preparation, pickup and delivery

Orders are collected for one week (7 days) from the first order in each batch. After the collection closes, products are manufactured to order and we usually receive them within a maximum of 10 days, before checking and packing. These are estimates, not a guaranteed handover date; shipping time is additional. We communicate changes through your account or contact details.

Once the products have arrived and your order has been packed, we email you that it is ready. We contact each customer personally to arrange delivery or collection. Current pickup areas are 5th Settlement, Maadi and 15 May. Shipping is quoted separately for the delivery address; cost and handover arrangements are confirmed with you.

For questions, changes or an order problem, open a support request from your account. If you cannot access your account, email hello@cupratribe-eg.com with your order code. Inspect items on receipt and report missing, incorrect or damaged items promptly; prompt reporting does not shorten your legal time limits or remedies.

8. Returns, defects and refunds

Your mandatory rights under Egyptian consumer-protection law remain applicable. Eligible goods can generally be returned or exchanged within 14 days of receipt, subject to legal exceptions. Goods made to your own specifications and conforming to them may be excluded from change-of-mind returns; a standard community design is not automatically a personalised-goods exception.

Defective or non-conforming goods remain subject to statutory remedies, including the applicable 30-day return or replacement right. A defect does not have to make an item completely unusable. Choosing an incorrect size is not itself a manufacturing defect, but any applicable return rights still apply.

To request a remedy, open a support request from your account with your order code, the issue and available evidence. If you cannot access your account, email hello@cupratribe-eg.com. We arrange the appropriate remedy, including any legally required return costs and refund method or timing. These terms and the order policies cannot restrict mandatory rights.

9. Membership, lifetime profiles and cards

Shopping and customization are open to everyone. Community admission, card activation and active-member benefits are separate from buying products. You may buy a card or a box containing one before verification; activation requires successful verification. If verification cannot be completed, open an account support request for individual review. A purchase or support ticket does not automatically approve membership. Partner deals are available only to active members.

Printed plastic cards include the approved name, car model and member ID. Printing a number plate is optional. Tribe Access provides membership verification. Tribe Connect includes its digital profile and current included features for life, without a recurring subscription. Those profile features remain usable when community membership becomes inactive; the public membership status is updated and active-member deal eligibility ends. Updates to included profile features are free when released; we do not promise unannounced features or release dates.

An eligible Starter upgrade provides a new physical NFC card using the same member number and public QR destination. You keep the original card. NFC requires a compatible device; the QR code provides an alternative. Viewing the online page requires internet. Report a lost or damaged card through account support so we can review its shared link and replacement options. Lifetime profile access does not mean free lifetime replacement of physical cards.

The card page publicly displays your name, car model, member number, tier, membership status and joining date. You control the public visibility of the available optional contact and profile fields. Anyone with the public link or card can view published information. Optional plate printing does not automatically publish the plate online. The Privacy Policy explains these disclosures and your choices.

10. Content, third parties and privacy

Only submit text, photos or other content you have the right to use. You allow us to use that content to fulfil your order or operate the profile or service you request, including the public card-verification fields described above and optional fields you choose to make public. This does not transfer ownership of your content to us.

External links, WhatsApp groups, payment services and partner businesses operate under their own terms. Community recommendations are not manufacturer advice or a guarantee of a third party’s service. Our Privacy Policy explains how we handle personal information and optional communications.

11. Availability and restrictions

We may carry out maintenance or restrict access reasonably to investigate fraud, protect members or address a breach of these terms. Where appropriate, we explain the restriction and provide a contact route for review. Restrictions do not remove rights relating to paid orders, refunds or personal data.

We take reasonable care in operating the website but cannot promise uninterrupted access or error-free third-party services. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

12. Support, disputes and changes

Open a support request from your account; email hello@cupratribe-eg.com if you cannot access it. Keep your order code and payment evidence. The 48-hour checkout payment window is not a guaranteed support-response time and does not change applicable legal deadlines.

Egyptian law applies, without removing mandatory protections that otherwise apply to you. You may contact the competent Egyptian Consumer Protection Agency or data-protection authority and pursue remedies before competent courts. No compulsory private arbitration is imposed by these terms.

We may update these terms and the date shown above. Material changes are announced through the website or appropriate communication. Changes do not retrospectively remove the agreed terms or statutory rights for an already confirmed order.